Shipping policy

𝑷𝑹𝑶𝑪𝑬𝑺𝑺𝑰𝑵𝑮 𝑻𝑰𝑴𝑬𝑺:
• Most orders ship within 24-48 hours, however these are all made to order. We do everything we can to get the orders completed and shipped out right away. 
• Customized items may require up to 72 hours for processing and possibly more, depending on detail involved. 

Heart Mountain Candle Co is not liable for packages that are delayed in transit, lost by the
shipping carrier, or stolen-- all circumstances which are beyond our control. Once we
hand your item over to the shipping carrier it is their responsibility to deliver the
item-- please contact the shipping carrier directly regarding delays or lost packages.
If you suspect mail theft you can obtain the GPS coordinates of the last scan point
from the shipping carrier and file a mail theft report with your local police
department.