Refund policy

OUR PROMISE
Arrived damaged or won't burn right? Tell me within 30 days and I'll replace it — no forms, no hassle. I'm a one-woman shop in Cody, Wyoming, and my name is on every candle. — Lauren
Returns & Exchanges
Changed your mind? We accept returns on unopened, unused items within 30 days of delivery. Items must be in their original condition and packaging — just email sales@heartmountaincandleco.com to start a return.
Return shipping is the buyer's responsibility, and original shipping charges are non-refundable. Once we receive and inspect your return, we'll refund your original payment method.
Candles, sprays, and other items that have been used, opened, or burned aren't eligible for return — except for burn issues, described below.
Burn Issues
If your candle tunnels, won't stay lit, or the wick gives you trouble, that's on me — not you. Email sales@heartmountaincandleco.com within 30 days of delivery and tell me what's happening. I'll ship you a replacement. No need to send the problem candle back.
Damages
Please inspect your order when it arrives. If anything is defective, damaged, or just plain wrong, contact us right away at sales@heartmountaincandleco.com. For shipping damage, reach out within 48 hours of delivery with photos of the damaged item and packaging — our shipments are insured up to $100, and we can help you file a claim with USPS. Want additional insurance coverage? Just let us know when you order.
European Union 14-Day Cooling-Off Period
Orders shipped to the European Union can be cancelled or returned within 14 days, for any reason and without justification. Items must be unused, in their original packaging, with the receipt or proof of purchase.
You can always reach us with questions at sales@heartmountaincandleco.com.