Refund policy

We want you to love your Heart Mountain Candle Co. purchase. If something isn’t right, here’s how returns work:

Returns & Exchanges

We accept returns on unopened, unused items within 30 days of delivery. To be eligible, items must be in their original condition and packaging. Please contact us at sales@heartmountaincandleco.com to start a return.

Return shipping costs are the responsibility of the buyer. Once we receive and inspect the returned item, we’ll issue a refund to your original payment method. Original shipping charges are non-refundable.

Candles, sprays, and other items that have been used, opened, or burned are not eligible for return.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect. If your order arrives damaged, please contact us within 48 hours of delivery at sales@heartmountaincandleco.com with photos of the damaged item and packaging. We have insured shipments up to $100 and can help you file a claim with USPS for damage-related reimbursement. If you’d like additional insurance coverage, let us know at the time of purchase.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be unused, in its original packaging, with the receipt or proof of purchase.

You can always reach us with questions at sales@heartmountaincandleco.com.